1. Definitions

In this agreement the following meanings shall apply:

"You" means the individual (or in the case of corporate customers the individual whose details have been supplied as part of a corporate package) who has purchased the course;

"Account" means the facility extended under this Agreement allowing you to order and receive Training Material;

"Agreement" means the entire contract between Mentor-uk.com and you for the provision of the Service incorporating these terms and conditions, the Registration Form, the Site Instructions and the documents referred to in them, to the exclusion of all other terms;

"Authorised Users" means the users notified to Mentor-uk.com in the Registration Form and from time to time authorised to order Training Materials through your Account and receive CPE/CPD Points in accordance with the CPE/CPD Requirements;

"Corporate Customer " means more than one individual of the some company, firm or organisation that has purchased a corporate package;

"Corporate Package" means a company, firm or organisation that is purchasing a course or courses on behalf of more than one individual;

"CPE/CPD Points" means the continuing professional education/development points issued by your relevant professional body;

"CPE/CPD Requirements" means the requirements for obtaining CPE/CPD Points for the Training Material as laid down by your relevant professional body. Please refer to your Professional Body for guidelines;

"Fees" means the charges for the Training Material as set out and amended from time to time on the Site;

"Help Desk" means the Service help desks contactable on telephone number 0121 308 5252 or via e-mail at info@mentor-uk.com

"Registration Form" means the Service registration form displayed and completed on-line;

"Service" means the online training service provided by us at the Site;

"Site" means the Mentor-uk.com limited website with the URL of http://www.mentor-uk.com;

"Site Instructions" means the user instructions, Service technical requirements and related information found on the Site;

"Training Material" means the audiovisual training content and any supporting materials in whatever form including e-mail question responses available from time to time through the Service.

2.1. In order to register for the Service and set up your Account you must complete the Registration Form. You confirm that all the details supplied by you when you register are accurate and complete. You agree to promptly notify the Help Desk at the above address in writing of any changes in your details in particular to the Authorised Users. Mentor-uk.com limited may refuse any application to register or any amendment to the Authorised Users at its sole discretion.

2.2 The details you provide to Mentor-uk.com limited will be stored on computer and used to provide the Service to you. In order to gain CPE/CPD Points it may be necessary for Mentor-uk.com limited to pass your details to your relevant professional body but your details will not be supplied to any other third parties except where required by law or as necessary to provide the Service. Mentor-uk.com limited may from time to time use your details to provide you with information about the Service and other products and services which it provides. If you do not wish to receive this information please contact the Help Desk or e-mail Mentor-uk.com limited at info@mentor-uk.com. For more information please read Mentor-uk.com limited’s Privacy Policy.

2.3 In order to operate your Account you will be required to create a unique user name and password ("Your Passwords"). You are responsible for the security and proper use of Your Passwords and your Account, including all charges incurred through them. You must inform the Help Desk immediately if you have any reason to believe that Your Passwords have become known to someone not authorised to use them. If Mentor-uk.com limited reasonably believes that there is likely to be a breach of security or misuse of the Service or your Account it may change Your Passwords immediately and will notify you accordingly.

3.1. Mentor-uk.com limited will provide you with the Service in accordance with the terms and conditions of the Agreement.

3.2. The Service is accessed via the Internet. You are responsible for the provision of and payment for the telecommunications services plus a suitable computer, browser, modem and any other items of hardware, software or communications equipment necessary to enable you to access the Service and receive the Training Material in accordance with the Site Instructions. Mentor-uk.com limited will not be able to issue refunds against these charges or accept responsibility for any delay or inability to access any part of the Service or the Training Material due to any faults of, or your means of access to, the Internet or your reception of the Service and the Training Material.

3.3 Mentor-uk.com limited cannot guarantee the performance of the internet, that the Service will never be faulty or that it will be available at all times but Mentor-uk.com limited will correct reported faults as soon as Mentor-uk.com limited reasonably can. If a fault occurs you should report the fault to the Help Desk. Mentor-uk.com limited may need to vary the Site Instructions, or temporarily suspend the whole or any part, of the Service from time to time but shall give you as much notice as is reasonably practicable in the circumstances.

3.4 All Training Materials advertised on the Service are subject to availability and may be withdrawn, amended or replaced without notice. Mentor-uk.com limited may withdraw the Service as a whole at any time without notice in exceptional circumstances.

4.1. The Service enables you to access Training Material which is protected by copyright and other intellectual property rights and related rights (the "Rights") of Mentor-uk.com limited and its licensors. Mentor-uk.com limited grants you a licence to use the Training Material on the following terms. Subject to 4.2 below and payment of the appropriate Fees, and unless indicated to the contrary on the Service, any Training Material you access may be retained by you for an unlimited period and viewed as many times as you wish provided it is used for your private and internal business use only (the "Approved Use"). You may make, and use, such copies of the Training Material as are reasonably necessary to enable the Approved Use only. All other Rights are reserved by Mentor-uk.com limited and its licensors and for the avoidence of doubt, the training material is not transferable.

4.2 Notwithstanding the licence of Rights above CPE/CPD Points will only be awarded to Authorised Users who view the Training Material in accordance with the CPE/CPD Requirements.

4.3 Mentor-uk.com limited warrants and undertakes to you that your use of the Training Material in accordance with the terms of this Agreement shall not knowingly infringe the Rights of any third party. You must contact Mentor-uk.com limited immediately if anyone makes or threatens to make a claim against you relating to your use of the Training Material. You will comply with any reasonable request from Mentor-uk.com limited in relation to such, or any similar, claim.

5.1 You must pay the Fees due for the Training Material which you order through your Account in accordance with this clause. Mentor-uk.com limited may adjust the Fees for any reason following confirmation of any order for example due to supplier price increases, tax changes, site orders or any other reasonable expense.

5.2 Payment must be made either at the time of order by credit or debit card unless Mentor-uk.com limited has agreed to your Account operating as a corporate account. A corporate account can be set up by a firm, company or organisation following prior written authorisation from Mentor-uk.com limited. If your Account is a corporate account you will be invoiced. Each invoice will be payable immediately. Mentor-uk.com limited may charge interest on any outstanding moneys due at a rate of 3 per cent above the Lloyds TSB Bank plc base rate from time to time in force calculated on a daily basis.

5.3 All Fees are quoted exclusive of value added tax which shall be payable by you.

6.1 In addition to any other rights Mentor-uk.com limited may have, Mentor-uk.com limited can terminate Your Passwords and your Account immediately without notice if you: (a) breach any provision of this Agreement and fail to remedy that breach promptly upon notice from Mentor-uk.com limited; or (b) are made bankrupt, enter into liquidation or any arrangement or composition with your creditors or if a receiver or administrator or administrative receiver is appointed against any of your assets or business.

6.2 Once confirmed by Mentor-uk.com limited, you may not cancel an order for Training Material save and except if Mentor-uk.com limited withdraws the Service.

6.3 If Mentor-uk.com limited delay in acting upon a breach of this Agreement by you, then delay will not be regarded as a waiver of the breach. 

6.4 Mentor-uk.com limited reserves the right to vary or cancel a course where the occassion necessitates.

7.1. Whilst Mentor-uk.com limited will use all reasonable skill and care in the creation and supply of the Service and the Training Materials and the selection of its training suppliers Mentor-uk.com limited does not give any warranty as to their suitability, accuracy or fitness for any purpose. Mentor-uk.com limited cannot guarantee that e-mail questions to lecturers will be answered, or where they are, take any responsibility therefore as to content or any reliance placed thereon.

7.2 Subject to 7.3 and 7.4 Mentor-uk.com limited excludes all liability whether in contract, tort (including liability for negligence) or otherwise for the suitability, accuracy or fitness for any purpose of the service of the Service and any Training Material and limits it liability for any other liability under this Agreement to the Fee payable by you for the element of the Service or Training Material in dispute.

7.3 Subject to 7.4 Mentor-uk.com limited excludes all liability for loss of business revenue or profits, anticipated savings or wasted expenditure, corruption or destruction of data or for any other indirect or consequential loss whatever.

7.4 Mentor-uk.com limited does not limit or exclude its liability for death or personal injury caused by its negligence or any other liability the limitation or exclusion of which is prohibited by law.

7.5 Save as expressly permitted in this Agreement, all warranties, conditions, or other terms implied by statute, common law or otherwise are excluded to the fullest extent permitted by law.

7.6 Mentor-uk.com limited accept no liability if, for whatever reason, a course does not take place.

You agree to indemnify Mentor-uk.com limited against any claims or legal proceedings arising from any use by you of the Service and the Training Material under this Agreement which are brought or threatened against Mentor-uk.com limited by another person, firm, company or organisation.

9.1 Mentor-uk.com limited may modify the Agreement at any time, such modifications becoming effective immediately upon either posting of the modified Agreement on the Service or notification to you.

9.2 You are not allowed to transfer or attempt to transfer this Agreement in whole or in part. You shall not re-sell or attempt to re-sell the Service (or any part or facility of it) or any Training Material to any other person. If such an act does occur you will remit all or any monies received immediately upon demand to Mentor-uk.com limited.

9.3 If Mentor-uk.com limited cannot perform its obligation under this Agreement because of circumstances beyond its reasonable control such as technical failure, severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind, Mentor-uk.com limited will not be liable for this.

9.4 Notices given under the Agreement may be given by Mentor-uk.com limited to you on-line through the Service or in writing to the address as currently stated in your Account details and by you to Mentor-uk.com limited to the Help Desk.

9.5 This Agreement is governed by English Law and you and Mentor-uk.com limited submit to the non-exclusive jurisdiction of the English courts.

9.6 Mentor-uk.com limited's registered address is 9, Melbourne Business Court, Pride Park, Derby. DE24 8LZ.  Company Number: 4002892